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CV Subscription FAQs

In 2018, users of Indeed CV will need to have a subscription to contact candidates. Each subscription grants a set number of contacts per month and we will no longer charge employers on a per contact basis. Please review our FAQs below for more information. Should you have further questions please reach out to your Indeed Account Executive or contact our support team.

For All Users

Q: What will Indeed CV cost in 2018*?
A: We have two Indeed CV subscription options for you to choose from:

Standard Subscription

Professional Subscription

£75 / Month

£200 / month

30 contacts

100 contacts

Note: save 20% when you make an annual purchase

Q: How do I purchase an Indeed CV subscription?
A: Only administrators of your employer account will be able to purchase subscriptions. Once Subscriptions are available for purchase, if you have a linked account, please reach out to your account administrator to get a subscription assigned to you

Q: What is a contact?
A: A contact is a single use ability to initiate a conversation with a jobseeker through Indeed CV.

Q: When do my monthly contacts expire?
A: Monthly contacts expire 6 months after being granted. Older contacts will be used first automatically. Contacts are only usable with a non-expired subscription.

Q: What are contact credits?
A: Contact credits are contacts that we grant back to the subscription. The contact credit expires 6 months after the original contact was granted. Contact credits are granted at the sole discretion of Indeed and Indeed reserves the right to change the contact credits system at any time.

Q: How do I receive contact credits?
A: Contact credits are granted when a candidate responds to your message and if we’re able to track the response sent back from the candidate. Positive candidate responses will receive 2 contact credits, and negative candidate responses will receive 1 contact credit. If a candidate selects the button indicating that they are not interested in you, Indeed will count this as a negative response. If a candidate selects the button indicating that they are interested in you, or the candidate directly responds to your email via Indeed, Indeed will count this as a positive response. Contact credits are granted at the sole discretion of Indeed and Indeed reserves the right to change the contact credits system at any time.

Q: Are there guidelines on contacting candidates on Indeed CV?
A: Yes, we have some guidelines to adhere to when contacting candidates. Review our Do’s and Don’ts guideline to ensure you maximize your contacts on Indeed CV.

For Non Account Administrators

Q: How do I get a subscription to contact candidates?
A: Reach out to your account administrator to get a subscription assigned to you so you can start contacting candidates.

For Account Administrators

Q: How do I find out if I’m an administrator?
A: If you’re an account administrator, you’ll be able to view and access “linked accounts” in the upper right-hand corner under your email address on Indeed.

Q: What capabilities do administrators have?
A: Only administrators will be able to purchase subscriptions. Additionally, administrators have the ability to allocate contacts among linked accounts and can also assign, reassign or unassign subscriptions to users of linked accounts.

Q: I’ve purchased a subscription, how do I or how does my team begin contacting candidates?
A: Under the Manage Subscriptions page, you will be able to assign your subscription to a linked account or yourself. Once the subscription has been assigned to a user of a linked account that user can start contacting candidates. Only users with a non-expired subscription (i.e. active or expiring) assigned to them will be able to contact candidates.

Q: What happens when I cancel my subscription?
A: You’ll be able to continue contacting candidates until your next billing date. If you have remaining contacts left in your subscription they will continue to remain available should you renew your subscription at a later date, or you can move them to an active subscription. Contacts will expire 6 months after they are granted. You will lose access to jobseeker names and contact information without an active subscription.

Q: How do I assign an Indeed CV subscription?
A: In the Manage Subscriptions page, you can assign, reassign or unassign any non-expired subscription (i.e. active or expiring) to different users of a linked account.

Q: Can a subscription be shared among multiple recruiters?
A: Each subscription can only be assigned to one person at a time but you can freely move non-expired subscriptions between linked accounts.  

Q: Can multiple subscriptions be assigned to a single recruiter?
A: A recruiter can only be assigned one subscription per market. A recruiter can have multiple subscriptions if each subscription is for a different market.

Q: Can I move my contact allotment between subscriptions?
A: If you purchase more than one subscription you can move your contact allotment between subscriptions.

Q: What if I need more contacts per month than what is provided in each subscription?
A: You can add more contacts to a subscription by purchasing additional contacts each month.

Q: Do monthly subscriptions automatically renew or do I need to purchase a new subscription every month?
A: Monthly subscriptions automatically renew every month on your billing date. For monthly subscriptions, contacts are granted to you on a monthly basis.

Q: How does annual subscriptions automatically renew?
A: An annual subscription automatically renew every year on your billing date.

Q: How are contacts granted for annual subscriptions?
A: For annual subscriptions, contacts are granted to you on a monthly basis.

Q: How do I cancel my subscription and what happens when I cancel my subscription?
A: You can cancel the renewal of your subscription in the Manage Subscriptions page. Once a subscription has been cancelled it will expire at the end of your current billing cycle and you can continue to contact candidates until then.

Q: What will I be charged if the currency listed for a CV subscription is different than my preferred billing currency?
A: You will be billed in your preferred currency. We’ll convert the CV subscription price from the local currency to your preferred billing currency based on a currency exchange rate.

Q: What currency exchange rate will be used?
A: The exchange rate CV Search uses is gathered from Oanda and the European Central Bank. The exchange rate is determined on a daily basis.

Q: How is price determined per billing period?
A: The price in your preferred billing currency will change based on your billing period. If you’ve chosen a monthly subscription we will convert the local currency of the CV subscription price to your preferred billing currency every month on your billing date. If you’ve chosen an annual subscription we will convert the local currency of the CV subscription price to your preferred billing currency every year on your billing date.

For Featured Employers

Q: How does this change impact Featured Employers?
A: Featured Employers will continue to enjoy unlimited contacts through the first quarter of 2018, after which point they will need a subscription to contact candidates. If you signed an annual Featured Employer agreement in 2017, you will continue to enjoy unlimited contacts until the end of your agreement.

Q: What type of Indeed CV benefits do Featured Employers receive?
A: Featured Employers will be able to earn Indeed CV subscriptions based on their Sponsored Job spend. The number of Indeed CV subscriptions awarded is Indeed’s sole discretion.

Q: How do I become a Featured Employer?
A: Featured Employer is awarded at Indeed’s sole discretion. The ability to receive Featured Employer, generally, is a function of both the number of open jobs at your company and how much you spend. The Featured Employer program may be changed or removed by Indeed at any time, at Indeed’s sole discretion. Reach out to your Indeed Account Executive to learn more about the spending criteria to qualify for Featured Employer or contact our support team.

*pricing and our offering are subject to change



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