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How to Navigate your Resume Subscription Management Page

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Accessing the Resume Subscription Management Tab

  1. Log in to your account at
  2. Click your email address shown in the top right of the page
  3. In the dropdown box, select ‘Subscription Management’


Identifying Annual or Monthly Subscriptions

Information regarding your subscription renewals (monthly or annual) is labeled for each subscription within your account. This is shown in the image below:



Subscription & contact status (active, expiring or expired)

  • Each subscription within the “Status” column is labeled to indicate whether it is Active, Expiring, or Expired. (Shown in box 1)
  • “Expiring Contacts” column also allows you to see the contacts within each sub that are expiring. (Shown in box 2)
  • Expiring contacts must be used ahead of the next renewal date, which is shown in the “Next Renewal” modal. 



Executing bulk actions for multiple subscriptions

By ticking the box on the far left of each subscription, you can select the subscriptions you want to make changes to, allowing you to make changes in bulk to multiple subscriptions. You can make these bulk changes:

  • Assign subscriptions
  • Unassign Subscriptions
  • Cancel Subscriptions
  • Renew Subscriptions
  • Add Contacts
  • Move Contacts
  • Add/Update PO


Depending on the type/combination of subscriptions selected, different bulk options will be available. A breakdown of each option and the subscription criteria required to complete each is shown below:

Bulk Action:

What this does:

Which subscriptions can be selected:


Assigns linked users to subscriptions

Note that if you assign an already assigned account with a new subscription of the same type and subscription market then they would be unassigned from their original subscription and assigned to the new subscription.

Status = Active and/or expiring

Same subscriptions market (i.e. all global subs or all IN subs or all BR subs)

Same type (i.e. Standard Monthly or Standard Annual or Professional Monthly or Professional Annual)


Unassign the subscriptions

Already Assigned


Cancel the subscriptions (i.e. Status changes from Active to Expiring)



Renew the subscriptions (i.e. Status changes from Expiring to Active). Client will be billed on their next renewal date.


Add Contacts*

Purchase 'x' contacts to each of the selected subscriptions

All have the same subscription and purchase market (e.g. all global subs bought in the US, all global subs bought in UK, all IN subs, all BR subs...etc.)

Move Contacts**

Move 'all' contacts to a targeted active/expiring subscription/contact pool that are not part of the originally selected subscriptions

Have non-zero contact balance AND they have the same subscription market (all global subs, all IN subs, all BR subs....etc.)

PO add/update

Add/update the PO number



Sort subscriptions by any of the columns

By any of the titles within the chart, you can sort the information based on all of the options below. This will allow you to customize your view and show the subscription information you care about. You can sort by:

  • Subscription type
  • Assignee
  • Status
  • Market
  • Number of Contacts
  • Number of Expiring Contacts
  • PO#

Example: in the image below, the view can be sorted by each of the column titles



Assigning Subscriptions

Under the Subscription Management page, Administrators will be able to assign subscriptions to users linked to your account or yourself. Once the subscription has been assigned to a user that user can start contacting candidates. Only users with a non-expired subscription (i.e. active or expiring) assigned to them will be able to contact candidates.

  • See step-by-step guide on assigning subscriptions here.
  • Global subscriptions allow you to contact in any market in which Resume subscriptions are available.
  • Each subscription can only be assigned to one person at a time but you can freely move active subscriptions between users.


Renewing Subscriptions / Purchasing new Contacts

 Monthly subscriptions automatically renew every month on your billing date.

  • See step-by-step guide on on How to Purchase Resume Subscriptions
  • Monthly and annual subscriptions have contacts granted on a monthly basis.
  • An annual subscription automatically renews every year on your billing date.
  • If you need more contacts per month than what is provided in each subscription, you can add more contacts to a subscription by purchasing additional individual contacts or by buying additional subscriptions.


Canceling your Subscription

You can cancel the renewal of your subscription in the Subscription Management page.

  • You’ll be able to continue contacting candidates until your next billing date when canceling your subscription.
  • If you have remaining contacts left in your subscription they can be transferred to another active subscription within 6 months.
  • Contacts will expire 6 months after they are granted. You will lose access to job seeker names and contact information without an active subscription.


Using Shared Contacts

Shared Contacts are a shared bucket of contacts that multiple recruiters can draw from as needed and are available to any company using Resume Subscriptions.

  • Extra contacts can be purchased (one-time or monthly recurring) to Shared Contacts for recruiters to draw from when their individual contacts run out.
  • Access can be set account wide or at the level of the individual recruiter.
  • Contacts can be moved back and forth between Shared Contacts and individual global subscriptions as desired.

See a step-by-step guide on setting up Shared Contacts in Indeed Resume Subscription: Shared Contacts.

If you have further questions please contact our support team.

Resume Subscriptions are not required in Argentina, Belgium, Colombia, Singapore and South Africa.


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